Terms of Use


We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, services or products from this site.


Acceptance of Agreement. You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement (“Agreement”) with respect to our site: www.joolca.com referred to as (the “Site”). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

Copyright. The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Fraud: By creating an account, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your account can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by Joolca Inc in its sole discretion.

Limited Right to Use. The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

Editing, Deleting and Modification. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.

Non-transferable. Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

Use of Information. We reserve the right, and you authorise us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.

Privacy Policy. Our Privacy Policy, as it may change from time to time, is a part of this Agreement.

Payments. You represent and warrant that if you are purchasing something from us that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honoured by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

Links to Other Web Sites. The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

Submissions. All suggestions, ideas, notes, concepts, product reviews and other information you may from time to time send to us (collectively, “Submissions”) shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.

Return Policy. Our Return Policy is a part of this agreement. Which states, a full refund will be given on orders returned to us within 30-days of purchases.

Navidium Shipping protection fee is not refundable after the order has been despatched. 

Verify Members’ Address. Joolca Inc reserves the right to contact a Member via email to verify the accuracy of account information (including the Member’s correct name and address) that is needed to provide the Member with the information he or she requested from Joolca Inc.

Joolca Monthly Raffle Giveaway Standard Terms. - By enter the "Joolca Monthly Raffle Giveaway" competition you are agreeing to the following terms and conditions: 

1. Standard terms.
1.1 - User must enter their own personal email address to enter, no payments or further personal details are required to enter. Users have an option to enter their mobile number or follow us on instagram for an additional entry into the draw. 

2. Who can enter?
2.1 - Entry is open to all users above the age of eighteen (18) years old.

3. How to enter.
3.1 - The raffle commences on the fifth (5) day of every month and concludes exactly one (1) month later on the following fifth (5) day. This is an ongoing raffle.
3.2 - Users are entered into each raffle for the proceeding three (3) months, after this date, they will be removed from the draw and the popup will be visible to them again to re-enter for the proceeding three (3) months. 

4. Prizes
4.1 - There will be one (1) prize draw and one (1) winner. The winner will receive one prize package as set out below 
4.2 - The prize consists of:













Total value - $917.00 USD

4.3 - The winner is not required to be present at the time of the draw. The winner will be contacted via email immediately after the draw and will advise on where they'd like the prize delivered. Must be a valid domestic (United States) address. If the winner is located within Hawaii or Alaska standard shipping rates apply and must be paid for in full by the competition winner. Otherwise, they will need to forfeit their prize to be re-raffled.
4.4 - Prize is not redeemed for cash.
4.5 - Everyone that has entered will be notified directly via their provided email address of who has won the competition. This email will be within fifteen (15) days of the announcement. This is due to us allowing three (3) days for the winner to reply and confirm their win. 
4.6 - If the winner does not confirm within seventy-two (72) hours, the items will be raffled off once again to another participant from that months raffle. 

5. How to win
5.1 - There will be one (1) winner randomly selected. The winner has a maximum of 72 hours to reply to the email confirmation about their prize. After the designated time, if no response is made, this name will be removed and the prize will be raffled off again with the remaining entrants.

6. Right for refusal 
6.1 - 
Joolca reserves the right to remove and ban anyone from entering this raffle and any proceeding months raffle for any reason. Users will be notified via email if they are removed.

Shipping protection

General damage. The Site uses third-party couriers to deliver all items and cannot guaranty the complete safety of your item. In cases of damages during transit, the site accepts responsibility for damages and will replace them free of charge in this event. 

Lost or stolen packages. It is the duty of our customers to ensure their packages are delivered to a safe location, or that they are available to meet the courier. We will not be held liable for any losses incurred due to this, even with smart doorbell video footage. 
The Site will always lodge a claim on your behalf to the courier, however, this claim process can take multiple weeks and The Site will not be able to offer a refund or replacement during this process.

Navidium shipping protection. The Site uses third-party shipping protection that can be purchased for an additional fee (minimum amount of $2.75 or 2% of the order total, whichever is higher).
This protection covers the full cost of all damages during shipping, theft or loss on a 1 time basis. All item's claimed are non-refundable and not eligible under our 30-day money-back guaranty.

Joolca Care (Extended HOTTAP warranty)

General. Every Joolca product comes with two years of repair coverage through its complete warranty. Joolca Care extends your HOTTAPs coverage for an additional two-years of worry-free protection.

ExclusionsWe attempt to make purchasing the warranty for the kit you've purchased (Essential, Outing, or Nomad), while clearly naming all with the corresponding kits names. However, if you accidentally or purposefully purchase warranty for a kit of lesser value, we will only honour the extended warranty on the items within that kit. E.g - you purchase a HOTTAP Outing and Essential warranty the pumping kit will not be covered under the warranty and you will be required to replace this yourself. You may not then pay the difference upon trying to redeem the warranty to receive coverage, this can only be adjusted within the first 30 days of purchase.


Your cart is currently empty.

Continue browsing