Returns Information

Last updated: October 29, 2026

Can I return a product if I don't like it?

Yes. Every order placed with us directly comes with a 30-day trial. Take it home, take it into the field, put it through its paces. If it's not for you, for any reason, email support@joolca.com or use our contact page within 30 days of receiving it and we'll sort the rest. We send you a prepaid return label and refund you in full once it's back. Return shipping costs you nothing.

The 30 days start on the day your order arrives, not the day you placed it. If you bought from a retailer, contact them, as their own returns policy applies.

How will my refund be processed?

Once your return arrives, we check it has come back complete. We then refund the price plus the shipping you paid at checkout to your original payment method, within five business days.

What if my product is faulty?

If a product is faulty or doesn't match your order, contact us straight away. We'll arrange a replacement or a full refund at no cost to you, separate from the 30-day trial. See Warranty Information for how fault claims work.

How do I start a return?

Email support@joolca.com or use our contact page. Have your order number handy and tell us why you're returning it. We'll take it from there.

The section below contains the full terms and conditions. We know it's not the most exciting read, but it's here for transparency and to make sure everyone is on the same page. The short version is above.

Full Returns Policy

Joolca Inc. ("Joolca", "we", "us") accepts returns on the terms below. They match section 6 of our Terms of Service.

Who can return

  • Anyone who bought a product directly from Joolca on joolca.com. Products bought from a retailer are returned through that retailer.
  • Within 30 days of delivery. If there is no clear record of delivery, we treat the order as delivered three days after dispatch.
  • For any reason, whether the product has been used or not.

How to return

  • Contact us before sending anything back. We send a prepaid return label from a courier we choose, so return shipping costs you nothing.
  • Send the product back complete, with its accessories and user guide, in the original packaging where you can. Please pack it securely.

Refunds

  • We refund the price plus the shipping you paid at checkout, to your original payment method, within five business days of receiving the return.
  • Your bank or payment provider may take a few more days to show the refund.
  • If a product comes back incomplete or damaged beyond normal use, we will contact you before deciding what we can refund.

Your rights under the law

Nothing in this policy limits your rights under the law.

Contact

Joolca Inc., 5350 Harold Gatty Dr, Salt Lake City, UT 84116, United States. Email support@joolca.com.